r4444 Privacy Policy — How We Collect, Use, and Protect Your Data

1 Introduction

r4444 ("we", "us", "our") operates the online casino and sports betting platform accessible at r4444.io ("the Platform"). We are committed to safeguarding the privacy and personal data of every individual who registers an account, visits the Platform, or interacts with our support channels.

This Privacy Policy sets out, in formal and transparent terms, how r4444 collects, uses, stores, protects, and shares personal data. It also describes the rights you hold in relation to your data and how you may exercise those rights. This policy should be read alongside our Terms & Conditions.

This policy applies to all personal data processed in connection with your use of r4444, regardless of how you access the Platform — via desktop browser, mobile browser, or any other method.

2 Data Controller

For the purposes of this Privacy Policy, r4444 acts as the data controller in respect of personal data collected through the Platform. As data controller, r4444 determines the purposes and means of processing your personal data.

If you have any questions about how your data is processed, or if you wish to exercise any of your data rights, you may contact r4444 using the contact details provided in Section 15 of this policy.

3 What Personal Data We Collect

r4444 collects the following categories of personal data from players and Platform visitors:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify the 21+ age requirement).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar) and postal code.
• Valid mobile phone number (a Bangladeshi number is typically required for bKash, Nagad, and Rocket transactions).
• Email address used for account communications, notifications, and support correspondence.

3.2 Identity Verification (KYC) Documents

• Scanned or photographed copies of government-issued photo ID — National Identity Card (NID), passport, or driving licence.
• Proof of address documents such as a recent utility bill or bank statement.
• In certain circumstances, a selfie or video verification may be requested to confirm liveness and match identity documents.

3.3 Financial Data

• Mobile banking account identifiers for bKash, Nagad, Rocket, and Upay (mobile numbers linked to these services).
• Bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other bank transfer methods.
• Masked Visa or Mastercard card details (card number is never stored in full; only the last four digits and expiry are retained).
• Deposit and withdrawal history, including transaction timestamps and BDT amounts.

3.4 Gaming and Behavioural Data

• Wager history, game session logs, bet amounts, game outcomes, and win/loss records.
• Bonus claims, wagering progress, and promotional participation records.
• Responsible gaming tool preferences, including deposit limits, session reminders, and self-exclusion requests.
• Sports betting selections, including cricket markets (BPL, IPL, T20 World Cup, ICC events) and other sports.

3.5 Technical and Device Data

• IP address at time of registration, login, and each session.
• Device type, operating system, browser type and version.
• Session duration, page navigation paths, and feature interactions on r4444.io.
• Cookies and similar tracking identifiers as described in Section 10.

3.6 Communications Data

• Content of messages sent to r4444 support via live chat, WhatsApp, or email.
• Records of any formal complaints submitted, including the subject matter and resolution.
• Records of any responsible gaming requests or self-exclusion applications.

4 How We Collect Your Data

r4444 collects personal data through the following methods:

• Directly from you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal, place a wager, contact our support team, or fill in any other form on the Platform.
• Automatically: When you browse r4444.io, our servers and analytics tools automatically capture certain technical and behavioural data, including IP addresses, device identifiers, and session data, as described in Section 3.5.
• From payment providers: When you transact via bKash, Nagad, Rocket, Upay, or a bank partner, r4444 receives transaction confirmation data from the relevant provider to credit or debit your account balance.
• From fraud prevention and identity verification services: r4444 may use third-party KYC and AML (anti-money-laundering) verification services that cross-reference the identity information you provide against authoritative data sources. These services operate under strict confidentiality agreements with r4444.

5 Purposes of Processing

r4444 processes your personal data for the following specific, legitimate purposes:

r4444 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your consent or having a separate lawful basis to do so.

6 Legal Basis for Processing

r4444 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to fulfil our obligations under the account agreement with you — including registration, KYC, payments, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate interests: Processing that is necessary for r4444's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and customer support — where those interests are not overridden by your rights and interests.
• Consent: Where r4444 sends you optional promotional communications or deploys non-essential cookies, your consent is the applicable legal basis. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing and Disclosure

r4444 does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

7.1 Payment Service Providers

r4444 shares the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial data protection regulations applicable to Bangladesh.

7.2 Game Content Providers

Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and gameplay data to power their games within the r4444 platform. These providers do not receive your full identity or financial data and are bound by data processing agreements with r4444.

7.3 KYC and Fraud Prevention Services

r4444 may share identity documents and verification data with third-party KYC and AML service providers to fulfil legal obligations and prevent fraud. These partners are contractually restricted from using your data for any purpose beyond the specific verification service provided to r4444.

7.4 Legal and Regulatory Disclosures

r4444 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, court order, or other legal process. r4444 will, where legally permitted, notify the affected player of any such disclosure.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of r4444's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

8 International Data Transfers

Some of r4444's service providers — particularly game content providers and technical infrastructure partners — may be located outside Bangladesh. Where personal data is transferred to a recipient in another country, r4444 takes appropriate steps to ensure that the transfer is governed by a lawful mechanism and that your data receives a standard of protection equivalent to that described in this policy.

Such steps may include standard contractual clauses, data processing agreements, and due diligence reviews of the recipient's data security practices. r4444 does not transfer data to countries or entities that cannot demonstrate an adequate level of data protection.

9 Data Retention Periods

r4444 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

At the end of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

10 Cookies and Tracking Technologies

10.1 Types of Cookies Used

r4444 uses the following categories of cookies and similar technologies on r4444.io:

• Strictly Necessary Cookies: These are essential for the Platform to function correctly. They maintain your login session, ensure page security, and enable core features such as the game lobby, account dashboard, and deposit interface. These cookies cannot be disabled.
• Functional Cookies: These remember your preferences — such as your preferred language setting and responsible gaming tool configurations — so that they persist across sessions.
• Analytics Cookies: r4444 uses internal analytics tools to understand how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used exclusively to improve the Platform's performance and user experience. No advertising networks receive this data.
• Fraud Prevention Cookies: Certain session identifiers and device fingerprinting signals are used to detect and prevent fraudulent account access, multi-accounting, and bot activity.

10.2 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features. Instructions for managing cookies are available in the help documentation of your browser.

11 Security Measures

r4444 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and r4444.io.
• Encryption of sensitive data fields at rest within r4444's database infrastructure.
• Access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• Regular security reviews and vulnerability assessments of the Platform and its supporting infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Staff training on data protection obligations and secure data handling practices.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, r4444 will notify affected players without undue delay and will take prompt steps to mitigate the impact of the breach.

12 Your Data Rights

As a player whose personal data is processed by r4444, you have the following rights in relation to that data:

• Right of Access: You may request a copy of all personal data r4444 holds about you. r4444 will respond to access requests within a reasonable timeframe.
• Right to Rectification: If any personal data held by r4444 is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to r4444's legal retention obligations, you may request deletion of your personal data. r4444 will inform you if a deletion request cannot be fully actioned and the reasons why.
• Right to Restriction: You may request that r4444 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You may request that r4444 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider, where technically feasible.
• Right to Object: You may object to processing of your personal data where that processing is based on r4444's legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent (such as for optional promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact r4444 support using the details in Section 15. We will acknowledge your request promptly and respond within a reasonable timeframe. We may need to verify your identity before acting on a request.

13 Minors and Age Restriction

r4444 is strictly an adults-only platform. The minimum age to register and use r4444 is 21 years. r4444 does not knowingly collect personal data from individuals under the age of 21. If r4444 discovers or is informed that a player is under 21, the account will be immediately suspended, all pending transactions cancelled, and any data collected will be handled in accordance with our legal obligations before deletion.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with r4444, please contact our support team immediately using the details provided below. r4444 will act on such reports promptly and in strict confidence.

14 Changes to This Privacy Policy

r4444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform operations. When material changes are made — meaning changes that significantly affect how your personal data is collected, used, or shared — r4444 will notify registered players via the email address on file at least seven (7) days before the changes take effect.

For minor or administrative amendments, the updated policy will be posted on this page with a revised effective date. The version of the Privacy Policy in effect at the time a data collection event occurred shall govern the processing of that data. We encourage you to review this page periodically.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the r4444 data team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700-000000
• Live Chat: Available 24/7 via r4444.io

Our support team is available around the clock, including Bangladesh public holidays. Formal data rights requests will receive a written acknowledgement within 24 hours and a substantive response within a reasonable timeframe. All privacy enquiries are handled in strict confidence.